Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@egy-ware.com.

Once you contact us and your return is approved, we’ll coordinate pickup with our courier. For returns due to personal preference or a change of mind, rather than a product defect, the return shipping charges will be deducted from your refund. We’ll confirm these charges with you before arranging pickup.

You can always contact us for any return question at info@egy-ware.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We’ll notify you once we’ve received and inspected your return and confirm whether your refund has been approved. Approved refunds will be processed within 10 business days.

For orders paid online, refunds will be issued to the original payment method. Please allow additional time for your bank or card provider to process and post the refund.

For cash-on-delivery orders, refunds will be issued through InstaPay. Once your refund is approved, we’ll contact you to confirm the InstaPay transfer details needed to send your refund.

If more than 15 business days have passed since we approved your return and you haven’t received your refund, please contact us at info@egy-ware.com.